How TutorOut Works
How do I get in touch with a TutorOut tutor?
After you sign up, we will quickly contact you regarding your request and answer your questions. When you have decided to use our service, you can go to our payments page. After we receive your payment, we will match the student with a tutor that best fits the objectives and goals of the student. That being said, if you would like a specific tutor, please let us know and we can try to arrange it for you.
If I want a specific tutor, how long do I need to wait until I can have him/her as a tutor?
TutorOut's specialized team of tutors are in high demand, so please sign up at least one week ahead of the time you wish to use their service.
After making a payment, how long does it take to start my classes?
Since we would have already discussed the student's academic needs and the available times for classes, therefore after we have received payment, TutorOut will help the student and tutor exchange skype usernames so that they can start class at the earliest scheduled time.
If I need to change my class schedule, class materials or other issues, can contact the tutor directly?
In order to maximize convience for everyone involved as well as respect the time of our extremely busy tutors, TutorOut handles all scheduling communication between students and tutors. This is also to ensure that the service provided is of the highest quality. Contacting the tutors for scheduling outside of TutorOut is against the terms of using the service.
If I am having problems with making a payment, what should I do?
TutorOut uses Union Pay as a payment method. You can follow the instructions on Union Pay's website to make a payment. You may need to download and install Union Pay's safety control program and restart your browser after installation. After you successfully make a payment, you will be directed to a confirmation page to show that the payment was successful. An confirmation email will also be sent to your account. If you have any problems with payments, please contact us at firstname.lastname@example.org and we will help you resolve any issues as soon as possible.
What should I prepare before my first class?
Please ensure that you have Skype installed on your computer or device. Try making a call before the class to make sure it works. From your profile page, please find the tutor's skype id and add them as a contact before the class.
Why I can't open the website/ Why I see a blank page on your website?
If you can’t open or see a blank page on our website, it may be caused by the browser you are using. We recommend the students not to use the 360 browser, rather, use browsers such as Safari (Apple), Chrome (Google) or Firefox.